Frequently Asked Questions

We connect you with vetted shuttle operators rather than taking bookings directly. Here's how it works:

1. Fill out our quote form with your travel details
2. We instantly match you with available operators
3. Compare offers and choose your preferred operator
4. You'll be redirected to their secure booking platform
5. Complete your reservation directly with them

Recommended booking times:

• Peak season (June-August, December): 1-2 weeks ahead
• Normal periods: 24-48 hours for best rates
• Last minute: Same day possible but limited options
• Major events (Fashion Week, trade shows): 2-3 weeks ahead

You pay the shuttle operator directly. We don't handle payments or bookings—we simply connect you with our partner operators. Payment methods vary by operator but typically include:

• Credit/debit cards (most common)
• PayPal or digital wallets
• Cash on arrival (some operators)
• Bank transfers (advance bookings)

No! Our matching service is completely free for passengers. You only pay the operator's published rates. We earn a small commission from operators when you book, but this doesn't affect your price.

Usually included:

• Door-to-door transportation
• Professional driver
• Fuel and tolls
• Meet & greet service (private transfers)
• Flight monitoring (arrival transfers)
• Basic waiting time (usually 45-60 minutes)

Often additional costs:

• Child safety seats (€5-10)
• Additional waiting time (€1-2/minute)
• Extra stops (€10-20 each)
• Late night/early morning surcharges
• Driver gratuity (optional)

Prices vary based on several factors:

• Service level: Budget vs premium operators
• Vehicle type: Economy cars vs luxury vehicles
• Included services: Basic transport vs full-service experience
• Demand: Peak vs off-peak times
• Route popularity: High-traffic vs less common routes
• Operator size: Large companies vs independent drivers

Reputable operators have transparent pricing, but always check for:

• Surcharges: Late night, early morning, weekend rates
• Extra passenger fees: Beyond the base capacity
• Luggage fees: For excessive or oversized bags
• Booking fees: Some operators charge processing fees
• Cancellation fees: Last-minute changes may incur costs

Tip: Always ask for the total price including all fees before confirming.

Standard allowance per passenger:

• 1 large suitcase (up to 23kg)
• 1 carry-on bag
• 1 personal item (purse, laptop bag)

Additional luggage fees may apply for:

• Extra bags beyond the standard allowance
• Oversized items (surfboards, golf clubs, musical instruments)
• Fragile items requiring special handling

Always mention special luggage requirements when booking.

Yes, children are welcome! Here's what you need to know:

Age requirements:

• Infants (0-2 years): Can travel on adult's lap or in provided car seat
• Children (2-8 years): Must use appropriate car seat or booster
• Children (8+ years): Can use regular seat belts

Car seat options:

• Most operators provide child seats for €5-10 extra
• Specify child ages when booking
• You can bring your own car seat if preferred
• Booster seats available for older children

Many operators can accommodate mobility needs with advance notice:

• Wheelchair accessible vehicles: Available from specialized operators
• Assistance with luggage: Standard service for most operators
• Extra waiting time: Can be arranged for passengers needing more time
• Ground floor pickups: Most operators can accommodate

Important: Always mention specific requirements when requesting quotes to ensure proper vehicle and driver assignment.

Most operators monitor flights automatically, but here's what you should know:

• Arrival transfers: Driver will track your flight and adjust pickup time
• Departure transfers: Contact operator immediately if your plans change
• Long delays (2+ hours): May require rebooking or additional fees
• Communication: Keep operator's contact info handy

Tip: Most operators include 45-60 minutes free waiting time for international arrivals.

For private transfers:

• Driver will hold a sign with your name
• Meet at designated pickup area (usually arrivals hall)
• Operator will provide exact location details
• You'll receive driver contact info before travel

For shared shuttles:

• Look for company logo/sign at designated stops
• Show your booking confirmation
• Fixed departure points and times

Don't panic! Follow these steps:

1. Check your meeting point: Confirm you're in the right location
2. Call the operator: Use the contact number in your confirmation
3. Wait at the agreed location: Drivers may be delayed by traffic
4. Check for messages: Driver may have sent updates
5. Ask airport staff: They can help locate shuttle areas

Emergency backup: Keep taxi fare ready as a last resort, then claim refund from operator.

Cancellation policies vary by operator, but typical terms are:

Free cancellation:

• Budget operators: 24 hours notice
• Standard operators: 4-6 hours notice
• Premium operators: 1-2 hours notice

Modifications:

• Date/time changes usually allowed up to 4 hours before
• Address changes may incur extra charges
• Passenger count increases may require new booking

Always check the specific operator's policy when booking.

Most operators offer flexible policies for flight disruptions:

• Flight cancellations: Usually full refund with proof
• Flight changes: Free modification to new flight time
• Weather delays: Generally considered operator's responsibility
• Documentation: Keep airline notifications as proof

Contact the operator immediately when you learn of flight changes.